May 17, 20195 Customer Service Phrases to Avoid (and What to Say Instead)In May of 2018, Barbara Carroll ordered three cartons of toilet paper from Amazon. The order total: $88.17. The shipping charges? $7,455.
August 12, 2019How Chick-fil-A’s Customer Service Continues to DominateIn 1995, a renegade cow painted three words on a Texas billboard: “EAT MOR CHIKIN.”
January 17, 20204 Small Adjustments that Bring 5-Star Customer ServiceDid you know it only takes seven seconds to make a lasting impression on new people that you meet?